Our Policy Information


Terms & Conditions

Please read these conditions carefully before using the pantallalampshades.co.uk website. By using the pantallalampshades.co.uk website, you AGREE to be bound by these conditions. Any contract between us, whether for use of the site or in relation to the purchase of products or services through the site will be governed by UK law.

Pantalla Lampshades reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this website.

Use Of Website
Pantalla Lampshades shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this Web site. Certain (hypertext) links in this site may lead to external Web sites, which are not under the control of pantalla lampshades. When you activate any of these you will leave the pantalla lampshade website and lampshades site which is not under our control. You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

The Pantalla Lampshade website is provided on an 'as is' basis - we make no guarantee that our website will be error free, or be available on an uninterrupted basis. We shall not be held responsible to you if we are unable to provide any of our internet services to you for any reasons outside our control. Unless we are negligent, we shall not be responsible for any loss you may incur, loss or destruction of data or any other loss you may incur from the use of our internet services. We will not be responsible for any losses resulting from your use, or your inability to use our website - or resulting from unauthorised access to, or alteration to your transmissions, or data in circumstances beyond our control. This does not affect your statutory rights as a consumer. In the event that Pantalla Lampshades is held liable under these terms and conditions our maximum liability to you shall be the cost of the product(s) purchased by you.

Your Account/Password
We shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account.  You are responsible for the confidentiality of your password and account and any activities that occur under your account.  It is recommended that you do not share your Account details, particularly your password. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
If you have reason to believe that your Account details have been obtained by another without consent, you should contact Pantalla Lampshades immediately to suspend your Account and cancel any unauthorised purchases that may be pending.

We accept payment by most major credit or debit cards and paypal.  All transactions will be made in £ GBP sterling, and as the Buyer, you will be liable for any exchange rate charges made by your card provider

Use of the Pantalla lampshade website is governed by our privacy policy which is incorporated into these terms and conditions by this reference.  We conform to the requirements of the Data Protection Act 1998.

Intellectual Property
All Content included on the Pantalla lampshade website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Pantalla lampshades, our affiliates or other relevant third parties. By continuing to use the Web Site you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
Third Party Intellectual Property: Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.

Product Pricing & Availability
All prices shown are displayed in £ British pounds sterling. Pantalla Lampshades takes great care to ensure prices are accurate. Prices may change over time and without notice. We are not VAT registered.

We do not show stock availability on the website. Occasionally due to an administrative error or unsuitable quality when the product is picked for your order, we may not be able to supply the item. Therefore all items are subject to availability.  As we process your order, we will inform you by email or phone if any products you order turn out to be unavailable or if delivery time will be longer than stated.

Please note that dispatch estimates are not guaranteed dispatch times and should not be relied upon as such

Product Information
We take reasonable care to ensure that all details, descriptions and prices of products appearing on this website are correct when the information is entered onto the system. We aim to keep the website as up to date as possible, but the information, including product descriptions may not always reflect the position at the exact moment you place an order. We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website.
Where appropriate, you may be required to select the required size / colour / number / other features of the Goods that you are purchasing.

Product Colour
We make every effort to reproduce colours on the site as accurately as possible. However, different computers reproduce colours in slightly different ways, and so exact colour matches are not yet possible over the Internet. This means that when you order products from the Shop, colours may differ from what you see on the screen.

We use Royal Mail or courier services to delivery our orders. We can estimate delivery times but we cannot guarantee them.  Please ensure you have provided the full and correct delivery address and telephone number for your order to avoid any unecessary delays. 

Lampshades: We recommend using energy saving lightbulbs with our lampshades. Ceiling Pendant Shades should be hung vertically. Please exercise common sense when using our lampshades they are not suitable for use with a naked flame. These are handmade fabric lampshades and not for children.

Termination & Cancellation of Accounts and Orders
Either Pantalla Lampshades  or you may terminate your Account. If we terminate your Account, you will be notified by email and an explanation for the termination will be provided.  Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.
 If we terminate your Account, any current or pending purchases on your Account will be cancelled and will not be dispatched.
We reserve the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.  If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases.
If you terminate your account or order any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases.
If you wish to cancel an order, please contact us at pantallalampshades@gmail.com including the following: Customer name, Order number, Date of order. If your order has already been dispatched to you, you may return the item(s) within 7  days of delivery..

Order Returns
A full refund is offered if, for any reason, you are not happy with your purchase.

Whilst we hope you will be delighted with your Pantalla Lampshade order, if you do have any reason to complain, please follow the steps below: Please put all complaints in writing including the date of your order, name and address. 
 We will acknowledge receipt of you complaint within 5 working days and deal with it in an appropriate, honest and prompt manner. We shall make every effort to advise you of the timescale in dealing with your complaint. We shall keep you informed throughout the process of dealing with your complaint.

Age Restrictions
Pantalla Lampshades does not sell products for purchase or use by children. If you are under 18 you should only use this website with the supervision of an adult. Payment information and purchases may only be made by or with permission or an adult. Your statutory rights are not affected by these terms and conditions.


Like most online retailers Pantalla Lampshades makes use of cookies. A cookie is a small amount of data which is stored by your browser and your computer’s hard drive they cannot read any information on your computer hard drive and they cannot spread viruses. Cookies allow us to recognise you, your preferences and how you use this website, they also save you from re-entering information when you return to the site.  

We also collect anonymous information for use with Google Analytics which enables us to analyse our website traffic and help us to improve the user experience. 

By using and browsing this website, you consent to cookies being used in accordance with our terms and conditions. If you do not consent, you must disable cookies or refrain from using this site.  Disabling cookies will mean that you will be unable to access the full range of functionality of this and many other websites.

 We conform to the requirements of the Data Protection Act 1998.